YourLio vs Gorgias · Shopify helpdesk

Gorgias clears tickets. YourLio closes sales.

Gorgias is a helpdesk built to deflect support tickets, then bills $0.90 to $1.00 for every AI resolution, and each one also counts as a ticket. YourLio is an AI sales rep that recommends products, recovers carts, and closes across every channel on one flat plan.

The short answer

  • Gorgias is built to close tickets. YourLio is built to close sales
  • Gorgias bills per ticket, then bills each AI resolution on top
  • YourLio is one flat plan, no per ticket or per seat fee

Trusted by 100+ DTC brands on Shopify

BlueTea
Ugees
Ashba
Soulflower
Fiona Diamonds
Sarin Skin
Skin Inspired
Baidyanath
Blue Nectar
Bubble Me
Deodap
Nourish You
Run

At a glance

When to pick YourLio, and when to pick Gorgias.

Pick YourLio when

You want an AI agent that drives revenue, recommends products, recovers carts, and closes across chat, WhatsApp, Instagram, and email on flat pricing.

Pick Gorgias when

You run a large human support team and need a mature ticketing helpdesk with deep macros and SLA routing.

The honest split

Both run on Shopify. The real split is what you are paying for, a cleared support queue or a closed sale.

Side by side

YourLio vs Gorgias, feature by feature.

Feature
YourLio
Gorgias
Primary job
Recommend, recover, and close sales
Deflect and resolve support tickets
Pricing model
Flat plan by conversation
Per ticket, plus AI per resolution
AI resolution fee
Included in the plan
$0.90 to $1.00, and it also counts as a ticket
Entry price
Free, then $49 a month
From $10 a month, AI billed on top
Sells products in chat
Yes, from your live catalog
No, support focused
Cart recovery
Yes, across channels
No
Channels
Storefront, WhatsApp, Instagram, Messenger, Email, SMS
Email, chat, social, SMS, voice
Setup time
20 minutes
Days to weeks

Pricing reality

Gorgias bills the ticket, then bills the AI.

  • Helpdesk plans run from $10 a month up to $900 a month for the Advanced tier
  • Every AI resolution costs $0.90 to $1.00 and also counts as a billable ticket, so one AI chat can bill twice
  • Tickets over your plan limit add $0.36 to $0.40 each
  • None of that spend is aimed at making a sale, it is aimed at closing a ticket

YourLio bills one flat plan by AI conversation, and the agent is working to close a sale, not just clear a queue.

Do the math

What Gorgias actually costs.

A scaling store on the Pro helpdesk plan at about 2,000 tickets a month

Gorgias

  • Gorgias Pro helpdesk plan$360
  • About 500 AI resolutions at $0.95 each$475
  • Each AI resolution also counts as a ticket, into overage$130
Total$965/mo

YourLio, same volume

$249/mo

YourLio handles the same volume on the Pro plan at $249 a month, flat, with the AI sales agent included.

Flat. AI included. No surprises.

Gorgias closes a ticket. YourLio closes the sale.

Gorgias

Success in Gorgias is a deflected or resolved ticket. It answers from past tickets, macros, and help articles. Revenue is not the metric it optimizes.

YourLio

YourLio reads your live catalog, recommends the right SKU, generates a discount code, and sends a checkout link, so the conversation ends in an order, not just a closed ticket.

A deflected ticket saves a cost. A closed sale makes money.

Gorgias

Gorgias AI is priced and measured on deflection. At best it lowers your support cost per ticket.

YourLio

YourLio recovers carts and converts hesitant shoppers across channels, then reports the conversion, average order value, and recovered revenue it drives.

What you get

See what YourLio does for your business.

20x

ROI on Deodap

95% of inquiries resolved, and the agent is selling while it answers

Product recommendations

Reads the live catalog and recommends the right SKU in the moment.

Cart recovery across channels

Follows up on WhatsApp, Instagram, and email with one memory.

Proactive sales triggers

Engages a shopper who shows exit intent before they bounce.

Discount codes in chat

Generates real Shopify discount codes inside the conversation to close.

Shopify integration

Live order status, returns, and tracking pulled straight from Shopify.

Revenue attribution

Reports conversion, average order value, and recovered revenue.

Transparent pricing

Flat plans. No per seat or per ticket traps.

Free

$0/mo

100 conversations a month

Starter

$49/mo

250 conversations, 2 stores

Growth

$129/mo

700 conversations, unlimited team

Most chosen

Pro

$249/mo

1,500 conversations, dedicated CSM

Scale

$499/mo

3,500 conversations, SLA + API

See full pricing

Ratings

Merchants rate YourLio 4.9 out of 5.

4.9

YourLio

Shopify App Store

4.3

Gorgias

Shopify App Store

Gorgias rates 4.3 on the Shopify App Store, YourLio 4.9. Merchants pick YourLio when they want the agent to grow revenue, not just clear a queue.

Migration

Switch from Gorgias in four steps.

01

Connect Shopify

One click. YourLio reads your catalog, orders, and policies.

02

Set your voice

YourLio trains on your tone and guardrails in minutes.

03

Run in parallel

Keep Gorgias live while YourLio proves itself on real traffic.

04

Switch the channels that pay off

Move the conversations YourLio closes. Keep what you still need.

Live on your store in 20 minutes

Common questions

YourLio vs Gorgias

Being honest

When Gorgias is still the right choice.

  • You run a large agent team that lives inside a ticket queue all day
  • You need deep helpdesk workflows like complex macros and SLA routing
  • Support deflection, not revenue, is the metric you are graded on

Stop paying per ticket. Start closing sales.

See what YourLio recovers and closes on your store before you change a thing.